And Africa LLC, trading under the name Easy Collect & Drop hereinafter referred to as “ECD”, provides services through its network of ECD points (ECD smart lockers and ECD partner stores) and door delivery services, including but not limited to parcel storage services and carriage services. We may increase or reduce our services without prior notification. By using services provided by ECD, you agree to be bound by the Terms and Conditions set out below.
10.1. In the event that the Customer has NOT indicated, while making an order, and on their invoice, that assumption
of liability and on-demand Liability Cover is required, ECD and ECD Franchises shall not responsible for assumption of liability of any order delivered with ECD and ECD Franchises.
10.2. In the event that the Customer has indicated, while making an order, and on their invoice, that assumption of
liability and on-demand Liability Cover is required, an additional fee shall be charged for assumption of liability which shall be payable by the Sender/Customer to ECD and ECD Franchises.
10.3. In the event that the Customer has indicated on the invoice that assumption of liability by ECD and ECD Franchises is required and checked the on-demand Liability Cover option but no value is declared or otherwise, a fee in the amount of R75.00 shall be charged for the assumption of liability by ECD and ECD Franchises to the value of an amount not exceeding R2,500.00 (TWO THOUSAND FIVE HUNDRED RAND);
10.4. In the event that the Customer has indicated on the invoice that assumption of liability by ECD and ECD Franchises is required and checked the on-demand Liability Cover option, the fees for on-demand Liability Cover are explained below:
– The declared value of the parcel is between R1 and R100: The Liability Cover fee is R5.
– The declared value of the parcel is between R101 and R500: The Liability Cover fee is R25.
– The declared value of the parcel is between R501 and R1000: The Liability Cover fee is R50.
– The declared value of the parcel is between R1001 and R5000: The Liability Cover fee is R75.
– The declared value of the parcel is between R5001 and R10000: The Liability Cover fee is R100.
10.5. In the event the customer opts for the liability cover option as mentioned above, ECD and ECD franchise shall be obligated to reimburse the declared value of the goods being transported in case the goods were damaged due to ECD team’s fault.
By using Services provided by ECD and ECD Franchises, you are also agreeing to the Terms and Conditions of our partners. We do not control the Terms and Conditions of our Partners. Different terms than those stated in this Agreement may apply. We advise you to visit their website and familiarise yourself with their Terms and Conditions. Our Partners may also collect personal information to facilitate them providing you with their services. These Terms and Conditions do not apply to information collected directly by our Partners.
Parcels are carried at the risk of our logistics partners and ECD and ECD Franchises accepts no responsibility in tort or contract or otherwise for any loss or destruction of, or damage to, or missed delivery or failure to deliver, or delay in delivery of goods either in transit or in storage, whatever the reason.
We rely on our logistics partners to deliver our courier services. We are not responsible for any loss caused by the negligence of our logistics partners.
Notwithstanding any other provision of this Agreement, a party shall not be liable for any failure to fulfil an obligation under this Agreement (other than an obligation to pay any fees) if such a fulfilment is delayed, prevented, restricted or interfered with for any reason as a result of a causes beyond its reasonable control, or which is not occasioned by its fault or negligence, including, but not limited to, war (declared or undeclared), riots or other acts of civil disobedience, insurrection, acts of God, restraints imposed by governments or other supranational legal authority or any other industrial or trade disputes, fires, explosions, storms, floods, lightening, earthquakes, natural calamities, or telecommunication network outages or degradation, or any other event which prevents or restricts access to a location which ECD and ECD Franchises requires in order to perform the Services (“Force Majeure”).
The party whose performance has been or is being affected by a Force Majeure shall make reasonable commercial efforts to mitigate the effect of the Force Majeure, and to carry out its obligations as soon as practicable after the removal of the Force Majeure.